Guarantee

Thank you for choosing Total Concept Group Pty Ltd. Our windows and doors screens and Bi folds are proudly guaranteed against defects arising from faulty workmanship or materials for a period of seven (7) years from the invoice date of the goods, subject to the following conditions:

(a) The product has been installed in accordance with the relevant Australian Standards and recognized building practices.

b) The product has been maintained in accordance with the Care and Maintenance Instructions available on www.totalconceptgroup.com.au.

(c) The product has not been subject to misuse, physical abuse or neglect.

(d) Manufacturing standards and tolerances are not deemed defects, nor are industry variations in the colour of the aluminum surface finish.

(e) Total Concept Group Pty Ltd assumes no liability for damage caused by cleaning solvents or brick cleaning acids.

(f) This Guarantee is limited to the repair or replacement of the faulty product at the company’s discretion but does not extend to the installation or refinishing of a replacement product. No liability is accepted by Total Concept Group Pty Ltd for personal injury, loss or  claim or property damage, installation costs, material or other costs (whether special, Consequential or otherwise) howsoever caused or arising whether direct or indirect.

(g) Only repairs carried out by Total Concept Group Pty Ltd personnel or authorized Total Concept Group Pty Ltd agents are covered by this Guarantee.

(h) Claims under this Guarantee should be made within one month of the defect arising in the product. Copies of documentation showing the purchase date of the product should be included with your written claim and forwarded to our office.

(I) This guarantee is in addition to all other rights and remedies in respect of the product to which you are entitled under the Trade Practice Act and similar State and Territory laws.

We are confident in our products and our staff is ready to advise you with any of our products or services that you may require.